does anybody have any experience contacting the merch support team?

ordered the orange never enough vinyl from his store and it got here four days ago but when i opened it, it was the standard black variant. i contacted the email listed on the site and still haven’t heard back aside from the confirmation that they got my email. maybe im being impatient but this was super disappointing, i hope i can get some sort of compensation. if anybody can help it’d be greatly appreciated 🙏