CA question, is this appropriate

Are CAs allowed to ask CIAs for help? Is a CIA like a manager at all?

I started at one store, at that store I was told to call the Cia or SEM if I ever need help. I transferred to a new store.

A lady comes in to pick up before close and says we broke her computer. She brought it in and it worked and was in one piece. At pickup it was taken apart with the hard drive out, screws all out, battery out, and it in pieces.. When I was doing the closing paperwork and checking her out she started getting upset and asked to talk to the Ara or Cia because she worked with them when checking in. The closing notes only say dbu and help customer sign into mso. I ask customer if she has one drive and she says no. She says some files are missing and she cant even check now cause we broke her computer. Customer is refusing to leave and wants to talk to them, even after telling customer they will be back tomorrow and to please call or come in then.

The Cia and ara went home about 20 minutes ago and I was there alone. I text the SEM manager that the customer is upset and saying we broke her computer and refusing to leave and won't listen.

The SEM tells me to call the Cia. The cia was the one who checked her in after all. When I call the Cia, he tells me to call the Ara that worked on it. I tell him i tried texting them with no response. I was polite when asking for help. I said "hey customer is here and upset she says the computer is broke, the closing notes dont say much so i wanted to ask what happened to help" I was talking to the Cia on my cell while sitting next to the customer. The Cia tells me to tell the customer again to come back tomorrow or call tomorrow.

After I hang up, customer flips out and says she wants to talk to him. She took my phone and demanded to redial him, I froze up and didn't know what to do, and was upset she took my phone. She's trying to talk to him but he says he can't help he's not there. I take my phone back from her and say sorry to the Cia. I ask the customer again to come back tomorrow and tell her it wasn't ok to take my phone

I write a apology note to the Ara and Cia saying sorry I didn't know what to do with the customer information for them to call her the next day.

The next day when I go to work, the Cia and Ara immediately tell me to never speak to them again and they blocked my number? I'm really confused. It seemed we got along fine before this. They never told me to not call them outside work. I ask for clarification. The Cia said it was unacceptable the customer talked to him and he lost all respect for me and don't speak to him again.

I told him I'm sorry, I thought cias were managers, so that's why I called him, and the sem told me to call him! I told him sorry the customer got aggressive and took my phone and I'm sorry.

He said that doesn't matter and don't speak to him. They were both getting aggressive to me telling me to not speak to them anymore. The Ara then told me to stop talking "shit about him" ??? I never said anything about him. I only repeated what the customer was saying happened and asking what to do.

I was shocked and upset, my old store told me to call Cias when needing help. My sem told me to call him. Ive covered and worked at 6 stores now and never had such an experience.

Is this normal? Should I not ask for advice? My store was past closed when this was happening and I couldn't find a manager in store and I was panicking..

The sem told me to not be upset and the Cia and ara are just over reacting. I asked the sem if they could apologize to me, and the sem said no cause they didn't do anything wrong.

The work environment is now very hostile. They treat me like an outsider and ignore me. They don't include me anymore and I feel like I'm being bullied at school again.

What would you do?