?

I know everyone is having extreme delay issues with Amazon but this response from Ohuhu is confusing. I thought they fulfilled all Amazon orders? I tried to contact Amazon support and I got not answers. My payment method is the same card I always use on Amazon so I can’t imagine that’s the issue. Has anyone else gotten this response? I just worry about any other potential delays or if they just don’t come at all - I know stock has been limited.

For context I’m in the US and ordered on 1/18 and the expected delivery is 1/29-2/10 and it hasn’t shipped.