Auto turntable mode freezing with Metrox?

I just got my Metrox yesterday and tried an auto turntable mode scan before going to work. It gets through 60% of the scan, then the turntable stops rotating and the scanner stops responding. The cameras in screen don’t update (tested by shining a light at the scanned object for about a minute) and the exposure buttons are unresponsive. I haven’t had time to fully test other modes yet but any reason why this could be happening? Anyone else run into this?