Driver used my delivery code without showing up to my property.
I’ve used Deliveroo for a quite a while (with 1200+ deliveries) but today was the final straw for me.
I caught the same Deliveroo driver who has scammed me before doing a no-show.
Customer support started off with the same precanned BS:
“I personally know how it feels having such a situation, withheld. Please know customer verification codes are in place to make sure that deliveries are completed. Riders are only able to complete the delivery once a customer confirms the code. As such, we'll be unable to compensate you for this order and we're sorry for any disappointment this may cause.”
Get put through to the escalations team.
“I know how you feel with regards to the experience you had. I respect your decision but we're still hoping that you could still give us a chance to make it up to you on your future order. Your feedback has been taken onboard, but we are unable to offer any compensation or refund on this order at this point.”
“Customer verification codes are in place to make sure that deliveries are completed. Riders are only able to complete the delivery once a customer confirms the code. As such, we'll be unable to compensate you for this order and we're sorry for any disappointment this may cause.”
I explain I have proof they haven’t even turned up at my address and suddenly…
“I have looked into this further and To make it up for you, here's what I can do. I am unable to schedule a redelivery, but I would be more than happy to process to apply a credit of £15.01 to your Deliveroo account. Credits are available to use immediately and is valid for 3 months. Alternatively, I can cancel your payment of £15.01 and you will not be charged for this order, any pending payments will disappear in a few days. Please let me know how you would like to proceed.”
So just like that they changed their tune. I looked into the driver who has failed to deliver my stuff before and I found him again on July 9th pulling the same stunt. So they are abusing the system and it’s made me cancel my subscription to Deliveroo and yes before anyone asks I do tip!
I’ve used Deliveroo for a quite a while (with 1200+ deliveries) but today was the final straw for me.
I caught the same Deliveroo driver who has scammed me before doing a no-show.
Customer support started off with the same precanned BS:
“I personally know how it feels having such a situation, withheld. Please know customer verification codes are in place to make sure that deliveries are completed. Riders are only able to complete the delivery once a customer confirms the code. As such, we'll be unable to compensate you for this order and we're sorry for any disappointment this may cause.”
Get put through to the escalations team.
“I know how you feel with regards to the experience you had. I respect your decision but we're still hoping that you could still give us a chance to make it up to you on your future order. Your feedback has been taken onboard, but we are unable to offer any compensation or refund on this order at this point.”
“Customer verification codes are in place to make sure that deliveries are completed. Riders are only able to complete the delivery once a customer confirms the code. As such, we'll be unable to compensate you for this order and we're sorry for any disappointment this may cause.”
I explain I have proof they haven’t even turned up at my address and suddenly…
“I have looked into this further and To make it up for you, here's what I can do. I am unable to schedule a redelivery, but I would be more than happy to process to apply a credit of £15.01 to your Deliveroo account. Credits are available to use immediately and is valid for 3 months. Alternatively, I can cancel your payment of £15.01 and you will not be charged for this order, any pending payments will disappear in a few days. Please let me know how you would like to proceed.”
So just like that they changed their tune. I looked into the driver who has failed to deliver my stuff before and I found him again on July 9th pulling the same stunt. So they are abusing the system and it’s made me cancel my subscription to Deliveroo and yes before anyone asks I do tip!