South Africa e-visa

Hi everyone! Anyone applied for the e-visa for South Africa via the online portal recently? Just trying to find out how long does it take to get a decision, found online it should take 5-10 working days, now it's day 12 and I'm getting worried. The visa application fee is 0 for my nationality, the didn't ask for any card details and the payment has been "initiated"but the status of the payment has not changed and the payment box on the top of the application has not been checked (ticked as passed as it's for the app form and documents). Not sure what to do here or if even there is anything else to do apart from emailing the home affairs (which I have done yesterday).